Last Updated Date: April 24th, 2024

Thank you for shopping at the Cambox Limited (“Cambox Limited,” “we,” “our,” or “us”) online web store (“web store”). The following Terms of Sale (“Agreement”) applies to purchases of products and/or services (“Products”) through the web store. Based on your territory and/or the delivery territory of the Products, a different version of these Terms of Sale may apply. If this is the case, such different version will be presented to you in the web store at the point of purchase.

PLEASE READ THIS AGREEMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS. BY PURCHASING A PRODUCT ON THE WEB STORE, YOU ARE ALSO BOUNDBY THE CAMBOX LIMITED PRIVACY POLICY AND TERMS OF USE, WHICH ARE INCORPORATED HEREIN BY REFERENCE. PLEASE NOTE THAT THE TERMS OF USE CONTAINS A MANDATORY DISPUTE RESOLUTION CLAUSE THAT REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES, RATHER THAN JURY TRIALS OR CLASS ACTIONS. IF YOU DO NOT AGREE WITH THESE TERMS, DO NOT ORDER/KEEP YOUR PRODUCTS.

If you have placed an order but do not wish to be subject to this Agreement, you must promptly cancel your order before it becomes noncancelable (typically within 24 hours) by contacting Cambox Limited customer support using the contact information listed below, or by returning your purchase in accordance with Section 4 below.

Payment Terms.

We reserve the right in our sole discretion to change prices for products displayed at/on our web store at any time, and to correct pricing errors that may inadvertently occur. Unless otherwise agreed to by us, payment must be received by us prior to our acceptance of an order. Payment must be made by credit card, PayPal, or any other prearranged payment method agreed to by us. Your order is subject to cancellation by us, in our sole discretion. We are not responsible for pricing, typographical or other errors in any offer and we reserve the right to either contact you for instructions before shipping or cancel any orders arising from such errors.

Shipping; Taxes; Ownership Title; Risk of Loss.

Shipping, handling and tax are additional unless otherwise expressly indicated at the time of sale. All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. You must notify us within 21 days of the date of your invoice or acknowledgement if you believe any part of your purchase is missing, wrong or damaged. Shipping and delivery dates are estimates only, and the time it takes to receive your order depends on the shipping method you choose during checkout, and the day time you place your order. For more information about our shipping procedures, please see our Shipping Policy.

United Kingdom customer.

These orders are subject to VAT (Value Added Taxes). 

Order Cancellations/Modifications.

If you are looking to cancel an order that was recently placed, please immediately email us at the address listed below and one of our Support Reps will be able to help out. Once an order has been placed, there is a very short time frame in which we can cancel, so we cannot guarantee that we will be able to cancel your order.   All orders are usually shipped within 24 hours. Should cancellation not be possible, you can refuse delivery of the package, and a refund will be issued minus shipping costs upon return receipt of the package.  If you have received the Product, and would like to return it for a refund, please see Section 4 below. For security reasons, we unfortunately cannot make address changes once an order has been placed. Royal Mail, DHL or Cambox Limited’s carrier of choice will make three attempts to deliver your package to the provided address, and after the third attempt you will be able to arrange for pickup from the nearest Royal Mail, DHL or Cambox Limited’s carrier of choice facility. Otherwise, the shipment will be returned to our warehouse and a refund will be processed for the items. There is a small possibility that we may be able to cancel your current order, as long as it has not been processed or shipped, and then a new order can be placed with the correct address.   Please contact us at the email below to inquire about your options.

Return Policies; Exchanges.

The Consumer Contract Regulations allow you to cancel your order and to return your product once this request is approved by our team within 14 calendar days following the product delivery date. To exercise your right, you must explicitly notify us of your intention to return a product to us or cancel your order by sending us an email at HELLO@CAMBOX.CO.UK and by including the information required in the form presented here after. Once that we have acknowledge receipt of your request, please return your product in its original packaging, with the invoice within 14 days. This return will be at your own expense. Once we receive your product, it will be checked to ensure that it is in good condition and working properly. We will proceed with the refund within 14 days. 

If products are damaged, Cambox Limited will deduct from the refund the amount of the costs related to the product restoration.

Cambox Limited refunds the costs related to the products and services. Shipping costs are excluded from refunds.

FORM TO BE USED FOR ALL PRODUCT RETURN OR FOR THE EXERCISE OF THE RIGHT OF WITHDRAWAL.

Full contact details :

Email Address : 

Phone number : 

I, the undersigned ……………………… hereby certify that I want to cancel my order for :

Products & services :

Order reference :

Date of the order :

Date of receipt of the order :

On ………………….. Date ../../….

Signature (if order cancellation request is send using paper form)

Warranties.

THE WARRANTY APPLICABLE TO YOUR WEB STORE PURCHASES CAN BE FOUND AT OUR WARRANTIES PAGE. WE MAKE NO OTHER WARRANTIES FOR OUR PRODUCTS, AND MAKE NO WARRANTIES WHATSOEVER FOR SERVICES, SOFTWARE, MAINTENANCE OR SUPPORT OR FOR NON CAMBOX BRANDED PRODUCTS. SUCH PRODUCTS, SOFTWARE, SERVICES, MAINTENANCE OR SUPPORT IS PROVIDED BY US "AS IS" AND ANY THIRD-PARTY WARRANTIES, PRODUCTS, SOFTWARE, SERVICES, MAINTENANCE OR SUPPORT ARE PROVIDED BY THE ORIGINAL MANUFACTURER OR SUPPLIER, NOT BY US. SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS OF IMPLIED WARRANTIES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. WE MAKE NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN THE APPLICABLE WARRANTY IN EFFECT ON THE DATE OF YOUR PURCHASE. CAMBOX BRANDED WARRANTIES AND SERVICES ARE EFFECTIVE ON PAYMENT IN FULL, AND WE ARE NOT OBLIGATED TO HONOR ANY WARRANTY OR PROVIDE SERVICE UNTIL WE RECEIVE PAYMENT IN FULL. WE MAY REQUEST CANCELLATION OF THIRD-PARTY-BRANDED SOFTWARE LICENSES, SERVICES, MAINTENANCE OR SUPPORT IF WE DO NOT RECEIVE PAYMENT. IF YOU PURCHASE THIRD-PARTY-BRANDED PRODUCTS, SERVICES, MAINTENANCE OR SUPPORT, ADDITIONAL THIRD-PARTY TERMS AND CONDITIONS MAY APPLY."

Software.

Software is subject to the separate software license agreement accompanying or made available to you in connection with the software. With respect to software made available to you by us in connection with your purchase of Cambox Products, if no license terms accompany the software, then subject to your compliance with the terms set forth in this Agreement, we hereby grant you a personal, nonexclusive license to access and use such software solely as necessary for you to enjoy the benefit of the Products. Title to software remains with the applicable licensor(s).

Changed or Discontinued Product.

Our policy is one of ongoing update and revision. We may revise and discontinue Products at any time without notice to you and this may affect information saved in your online shopping cart. We will ship Products that have the functionality and performance of the Products ordered, but changes or differences between what is shipped and what is described on the web store are possible.

Limitation of Liability.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS OF BUSINESS OR FOR LOST OR CORRUPTED CONTENT OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT. IT IS YOUR SOLE RESPONSIBILITY TO ENSURE THAT YOUR CONTENT IS BACKED UP IN THE EVENT OF CORRUPTION OR LOSS. EXCEPT AS EXPRESSLY PROVIDED HEREIN, WE WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, WE ARE NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT. SOME JURISDICTIONS MAY NOT ENFORCE ALL OF THESE LIMITATIONS, AND ONLY THE LIMITATIONS THAT ARE LAWFULLY APPLIED TO YOU IN YOUR JURISDICTION WILL APPLY.

Not For Resale or Export.

You agree to comply with all applicable laws and regulations of the country to which you ship your Products. You agree and declare that you are buying for your own use only, and not for resale or export. Terms and conditions for resale, and information regarding how to apply to become a reseller can be obtained by request at our email hello@cambox.co.uk : Products, which may include technology and software, are subject to UK laws as well as the laws of the country where they are delivered or used. Products may not be sold, leased or transferred to restricted countries, restricted end users or for restricted end uses."

Governing Law and Dispute Resolution.

This Agreement and any action related thereto will be governed by the UK without regard to its conflict of laws provisions. The exclusive jurisdiction and venue of any action to prevent the actual or threatened infringement, misappropriation or violation of a party’s copyrights, trademarks, trade secrets, patents or other intellectual property rights will be the state and federal courts located in England and each of the parties hereto waives any objection to jurisdiction and venue in such courts. BY PURCHASING A PRODUCT ON THE WEB STORE AND ENTERING INTO THIS AGREEMENT, YOU AGREE TO BE BOUND BY THE MANDATORY DISPUTE RESOLUTION PROVISION IN THE CAMBOX TERMS OF USE.

Miscellaneous Provision.

Wireless services. Some Cambox products utilize wireless services that may incur extra costs and are governed by the terms of a separate agreement between you and your selected wireless service provider.

Customer Support.

If you would like to contact Cambox customer support, please email us at:  HELLO@CAMBOX.CO.UK